Last updated: 13 February 2026
OVERVIEW
Welcome to Elivio! The terms “we”, “us” and “our” refer to Elivio. Elivio operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (collectively, the “Services”).
Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and Services to you.
These Terms of Service, together with any policies referenced here (collectively, the “Terms”), describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they include important information about your legal rights and cover topics such as limitation of liability and warranty disclaimers.
By visiting, using, or otherwise interacting with our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms or our policies, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any minor dependents to use this site on devices you own, purchase, or manage.
To use certain parts of the Services (including purchasing products), you may be asked to provide information such as your email address, billing address, shipping details, and payment information. You confirm that all information you provide is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. You may not transfer, sell, or assign your account to any other person.
SECTION 2 – OUR PRODUCTS
We do our best to display our products as accurately as possible. However, please note that colors and appearance may vary depending on your device, screen settings, and lighting.
We do not guarantee that the appearance of the product you receive will match exactly how it appears on your screen.
All product descriptions, pricing, and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Elivio reserves the right to accept or reject your order for any reason.
An order is not considered accepted until we send you an order confirmation and your payment has been successfully processed.
Please review your order carefully before submitting it. Once an order has been placed, we may not always be able to cancel or change it.
If an order is modified, rejected, or cancelled, we will attempt to notify you using the contact information you provided during checkout.
Returns and refunds are handled according to our Refund Policy.
SECTION 4 – PRICES, PAYMENT, TAXES & DUTIES
All prices are displayed in the currency shown on the website at checkout.
Unless explicitly stated otherwise, prices do not include import duties, customs fees, VAT, or other taxes that may apply in your country.
If your order is shipped internationally, you may be responsible for paying import duties, VAT, customs charges, and handling fees. Elivio is not responsible for these costs and cannot reimburse them.
SECTION 5 – SHIPPING & DELIVERY
Delivery times shown on our website are estimates and are not guaranteed.
Elivio is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances outside of our control.
Risk of loss and responsibility for the product transfers to you once the order has been handed over to the shipping carrier, to the extent permitted by law.
SECTION 6 – INTELLECTUAL PROPERTY
All content on the Services, including but not limited to text, images, logos, videos, graphics, design, layout, and trademarks, is owned by Elivio or its licensors and is protected by applicable intellectual property laws.
Nothing in these Terms grants you the right to use any of Elivio’s trademarks, branding, or content without written permission.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and Services available through our website may include materials from third parties.
Elivio is not responsible for the content, accuracy, or services provided by third-party websites. Use of third-party services is at your own risk.
SECTION 9 – SHOPIFY PLATFORM
Our store is hosted on Shopify. Purchases are made directly with Elivio, not Shopify.
Shopify is not responsible for any issues related to products, shipping, returns, or disputes between you and Elivio.
SECTION 10 – PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – FEEDBACK
If you send us feedback, suggestions, or ideas, you agree that we may use them without restriction, compensation, or obligation.
SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
SECTION 13 – PROHIBITED USE
You may not use the Services for any unlawful purpose or to violate any laws.
We reserve the right to suspend or terminate your access if you violate these Terms.
SECTION 14 – TERMINATION
We may terminate or suspend access to our Services at any time, without notice, if we believe you have violated these Terms.
SECTION 15 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Elivio shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, or data.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Elivio and its affiliates, partners, and service providers from any claim arising from your breach of these Terms or misuse of the Services.
SECTION 17 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions will remain in effect.
SECTION 18 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Elivio regarding your use of the Services.
SECTION 19 – ASSIGNMENT
You may not assign your rights under these Terms without written consent. Elivio may assign these Terms at any time without notice.
SECTION 20 – GOVERNING LAW & DISPUTES
These Terms are governed by the laws of Norway.
Any disputes shall be handled by the courts of Norway, unless mandatory consumer protection laws state otherwise.
SECTION 21 – HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 22 – CHANGES TO TERMS
We reserve the right to update, change, or replace any part of these Terms at any time.
Your continued use of the Services following changes means you accept those changes.
SECTION 23 – DROPSHIPPING & THIRD-PARTY SUPPLIERS
Elivio operates using a dropshipping model. Products may be shipped directly from third-party suppliers, including suppliers located outside the EU.
Because of this, Elivio is not responsible for:
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delays caused by production or third-party shipping partners
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changes made by suppliers
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minor variations in packaging or presentation
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customs processing times
CONTACT INFORMATION
If you have questions about these Terms, returns, or complaints, please contact us:
📧 contact@elivious.com
